Roseburg Forest Products
  • 25-Oct-2018 to 14-Dec-2018 (PST)
  • Information Technology
  • Springfield, OR, USA
  • Full Time

About Roseburg Forest Products Founded in 1936, Roseburg Forest Products is a privately owned company and one of North America's leading producers of particleboard, medium density fiberboard and thermally fused laminates. Roseburg also manufactures softwood and hardwood plywood, lumber, LVL and I-joists. The company owns and sustainably manages more than 600,000 acres of timberland in Oregon, North Carolina and Virginia, as well as an export wood chip terminal facility in Coos Bay, Ore. Roseburg products are shipped throughout North America and the Pacific Rim. To learn more about the company please visit www.Roseburg.com.

**TWO POSITIONS AVAILABLE**

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Provides high-quality technical support to Roseburg's end-users at both local and remote locations by performing question/problem diagnosis and guiding users through step-by-step solutions;
• Clearly communicates technical solutions in a user-friendly and professional manner;
• Supports hardware such as computers, tablets, printers, scanners and various cell phones;
• Installs and supports Roseburg's business software;
• Provides telecom support such as voicemail, display changes, phone changes and button changes;
• Logs and fully documents all issues and follow-up information within HelpSTAR issue tracking software;
• Prioritizes support calls accurately to provide high-quality and efficient service;
• Monitors helpdesk queues to ensure issues are handled accordingly within established service level agreements;
• Demonstrates a consistent sense of urgency and follows up on open issues to insure resolution;
• Follows established processes and procedures;
• Must have the ability to multi-task multiple projects efficiently;
• Must have strong working knowledge of MS Windows and Microsoft Office products;
• Must ensure the confidentiality of all end user information;
• Must have excellent customer service skills and the ability to interact with users at all levels;
• Gains technical knowledge through ongoing training;
• Regular shift is Monday through Friday. Hours may vary slightly if required to meet specific goals.

MINIMUM REQUIREMENTS:
• Associate's degree in a compute related field or a minimum of two years of working experience that is sufficient to successfully perform the essential duties of the job

AN EQUAL OPPORTUNITY EMPLOYER INCLUDING DISABILITY AND VETERANS

Roseburg Forest Products
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