Roseburg Forest Products
  • 24-Oct-2018 to 14-Dec-2018 (PST)
  • Information Technology
  • Springfield, OR, USA
  • Full Time

Founded in 1936, Roseburg Forest Products is a privately owned company and one of North America's leading producers of particleboard, medium density fiberboard and thermally fused laminates. Roseburg also manufactures softwood and hardwood plywood, lumber, LVL and I-joists. The company owns and sustainably manages more than 600,000 acres of timberland in Oregon, North Carolina and Virginia, as well as an export wood chip terminal facility in Coos Bay, Ore. Roseburg products are shipped throughout North America and the Pacific Rim. To learn more about the company please visit www.Roseburg.com.

Essential Responsibilities:

  • Support and maintain medium complexity software applications, queries and reports adhering to the standards documented within the IS department while working under little or no direct supervision.
  • Documents all the support work in helpdesk software
  • Effectively uses case analysis, requirements analysis and process modeling in assessing processes and procedures
  • Meet policies and procedures for testing and promoting applications and reports.
  • Write detailed application and report documentation following established guidelines.
  • Conduct end user training programs and support.
  • Take lead in first level support for the business
  • Document the support issues with solution.
  • Work with the BA group to solve problems
  • Translate support requests into functional specifications for the development team.
  • Document and prepare customer procedures for all assignments.
  • Conduct training classes for IT department and customers on application software and processes.
  • Understands Roseburg's business processes and develops practical and efficient process designs, documentation, and user procedures.
  • Test and Validate Applications

Required Qualifications:

  • Bachelors or Master's degree in Information Systems, Computer Science, Engineering, Mathematics, Business or related field
  • Legal authority to permanently work in the US

Preferred Qualifications:

  • Has 1 or 2 years of Sales and Distribution experience using EnterpriseOne (JDE)

AN EQUAL OPPORTUNITY EMPLOYER INCLUDING DISABILITY AND VETERANS

Roseburg Forest Products
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