Roseburg Forest Products
  • 15-Jan-2018 to 16-Mar-2018 (PST)
  • Information Technology
  • Springfield, OR, USA
  • Full Time

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Provides high-quality technical support to Roseburg's end-users at both local and remote locations by performing question/problem diagnosis and guiding users through step-by-step solutions;
• Clearly communicates technical solutions in a user-friendly and professional manner;
• Supports hardware such as computers, tablets, printers, scanners and various cell phones;
• Installs and supports Roseburg's business software;
• Provides telecom support such as voicemail, display changes, phone changes and button changes;
• Logs and fully documents all issues and follow-up information within HelpSTAR issue tracking software;
• Prioritizes support calls accurately to provide high-quality and efficient service;
• Monitors helpdesk queues to ensure issues are handled accordingly within established service level agreements;
• Demonstrates a consistent sense of urgency and follows up on open issues to insure resolution;
• Follows established processes and procedures;
• Must have the ability to multi-task multiple projects efficiently;
• Must have strong working knowledge of MS Windows and Microsoft Office products;
• Must ensure the confidentiality of all end user information;
• Must have excellent customer service skills and the ability to interact with users at all levels;
• Gains technical knowledge through ongoing training;
• Regular shift is Monday through Friday. Hours may vary slightly if required to meet specific goals.

MINIMUM REQUIREMENTS:
• Associate's degree in a compute related field or a minimum of two years of working experience that is sufficient to successfully perform the essential duties of the job

AN EQUAL OPPORTUNITY EMPLOYER INCLUDING DISABILITY AND VETERANS

Roseburg Forest Products
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